Fact vs Fiction in the Online Travel Battle

If you enjoy watching TV in the evening or sometimes watch videos online, you may have seen the latest video advertising campaign released by online travel agency Webjet. The ad does little to disguise the portrayal of travel agencies as being ‘out of date’ and providing limited value to their customers.  What we can only assume is an attempt at winning customers through misdirected humour, has caused significant backlash from other members of the retail and corporate travel industries.

In a recent statement responding to Webjet’s latest ad content, CEO of global travel juggernaut HelloWorld, Mr Andrew Burnes, has slammed the ads as being deceptive and misleading to customers. Mr Burnes noted that the ad is part of an “on-going attempt by Webjet to deride the services provided by retail travel consultants and retail travel agents to their customers” and that it gives a general impression that travel agents’ offers were immediately “out of date” in terms of price and availability.

We tend to agree with Mr Burnes in his assertion that “this is manifestly untrue and we know it, Webjet knows it and the informed travelling public know it as well.” Like every other travel agent operating in Australia – including Webjet we might add – JC Travel Professionals has access to the same bank of travel content. The reason we often come out cheaper is because unlike other online agencies, our service fees are by far more reasonable and affordable to all our clients.

Here at JC Travel Professionals, we like to think we provide customers with a healthy balance between online and offline travel services. While our online booking system provides customers with an easy to use travel search, booking and price comparison tool, our award winning offline customer service staff are ready and willing to help ALL our customers who require assistance, whether they have booked online or offline.

According to JC Travel Professionals CEO Mr Freddy Mikhael, “while providing customers with effective online tools and resources is essential for travel providers in the digital age, the advice, recommendations, and information provided by travel agencies is still a valuable element of the overall customer experience for the traveller.” Mr Mikhael continued to note that “travel agencies like ours provide customers with the important resource of having someone they can contact immediately if they’re ever unhappy or in need of assistance regarding their travel plans or itinerary.”

In a week where the battle between online and offline travel agencies has again reared its head (this time quite publicly) it’s reassuring to know that some travel agencies are maintaining a clear focus on the most important element of the travel industry – you, the customer.

How Did We Save Our Client $770?

It’s been a month since we launched our new Online Booking System and we’d like to share some case studies that we think you might find helpful … especially when you see how much our clients saved simply by using the new system!

Flights Case Study

Objective

Book a flight on Etihad Airways from Sydney to Cairo 3 days prior to travel in June

Situation

With a last minute booking, the best price the client could obtain from travel agents was $2,300.

Outcome

Through our new online system, we delivered a $500 saving for our new client. The only difference between the two flights was an additional stopover that added 1 extra hour to the whole journey.

Car Hire Case Study

Objective

Hire a car for 5 days in London for July.

Situation

After shopping directly on major car hire websites and getting a quote from one travel agent, the best rate obtained for was £700 for a VW Passat Sedan.

Outcome

Through our new system, we delivered a £440 saving (approx $770) for our client. The only difference was the client was able to get this significantly cheaper rate for an A-Class Mercedes Benz instead. A trade-off he was happy with to say the least.

But most importantly for you …

Not only does our new system provide great value, our award-winning customer service team is still here for you when you need offline support.

Click here to try our new Online Booking System, and bookmark our site today for next time you need to book travel!

 

Why you should never make an online purchase at an airport

It doesn’t matter whether you’re on a business trip or a holiday, public wifi networks can be a godsend when it comes to accessing the internet on your smartphone without incurring those outrageously expensive overseas data-roaming charges.

But while finding a free public wifi network while travelling can feel akin to finding an oasis when you’re lost in the desert, it’s important to recognize that open wifi networks, especially in large public spaces like airports or shopping centres, can be incredibly vulnerable to hackers who are looking to steal sensitive personal data from unsuspecting users.

Why is this so you ask? Well, the same thing that makes public wifi so useful also makes them dangerous – they are insecure, open and available to anyone. Generally when you use your wifi network at home or in the office, your network traffic and online activity is protected from unwanted eyes by encryption technology which works based on your network password.

The same goes for hotel wifi networks which are available to guests but are protected by a pass code based on either your guest details or a daily code-change. When you connect to a wifi network in an airport, shopping centre or coffee shop, these networks are often unencrypted and do not require password entry for usage, leaving them vulnerable to snooping by opportunistic hackers and data thieves.

In these situations any tech-savvy cyber cowboy can view every unencrypted web page you’re viewing at the same time as you are. Even if the network IS password protected, it’s most likely a shared password which can easily be obtained by asking nicely at the information desk. We know, quite a scary thought isn’t it.
There are plenty of other good reasons why using sensitive data on a public wifi network is a dangerous road to travel, but we don’t want to bore you by getting too ‘techy’. Instead, here’s a quick list of things you should NEVER do while using a public wifi network.

  1.  Online banking or shopping
  2. Reading or sending sensitive work emails
  3. Opening sensitive attachments within email
  4. Accessing cloud storage application which contain sensitive information
  5. Entering sensitive information which gives details of your identity (passport details, driver’s license information, credit card information, health care information)
  6. Logging into work servers and/or systems remotely

Think we’ve missed something? Why not write to us on Facebook, we’d love to hear your feedback! Alternatively if you’d like to discuss ways to improve your business travel activities, contact us today.

We’re delighted to launch our new Online Booking System!

You’re no longer on your own when you book online.

With JC Travel Professionals, you can rest assured that our offline award-winning customer service is still available when you book online. Just visit the contact us page clearly located in the top right hand corner.

What’s more, for contracted SME’s, non-profit organisations, sporting organisations and other corporates, we offer white label versions of our booking tool that incorporate your destination requirements and your contracted pricing.

For larger corporates, our premium booking tool also offers the ability to dynamically enforce your corporate travel policy at an individual traveller level.

About our Online Booking System

You can go online anytime, compare rates and tailor your own itinerary. You can contact us if there are any issues, or if you’re stuck. You can book airfares, accommodation, travel insurance, car hire, motorhome and cruises all on one website!

You can say goodbye to biased search results. With JC Travel Professionals, you are shown whatever airfares and flights are available. We don’t internally filter out certain airlines or intentionally promote certain airfares.

Service Highlights

Flights
Our international flights are highly competitive because we don’t have any biased algorithms that favours certain airlines over others, as is often the case with online booking websites.
Hotels
With a global range, you can shop by city, location or even landmark for some of the lowest prices in the market, and for last minute deals for a broad range of property types (hostels to luxury 5 star resorts).
Car Hire
Our system searches for local specials as well as standard rates for all primary and many secondary car hire companies, to deliver some of the lowest rates in the industry.
Cruises
Forget the “enquire button.” With our system, you can book many cruises instantly at very competitive prices, and including last minute specials!
Motorhome
Why not explore your destination in style? Choose from a variety of sizes in thirty countries!
Insurance
Our tool allows practically any nationality to obtain travel insurance to any country at a highly competitive price.

 

Bookmark our site now so when you need to book online, you know you won’t be on your own.

How your corporate travel manager can help you wind back the clock

If you ask most small business owners “what’s the one thing you want more of?” you’re likely to find that most people give the same answer – time. No matter how long you choose to spend at work, with your family, or even sleeping there are still only 24 hours in each day.

It’s issues regarding time, or lack thereof, that also present the most significant concerns for SME business owners when it comes to business travel activity. Not only do you need to spend days, weeks or maybe even months in a different physical location to your business, but you also need to take time before departing to prepare yourself for your trip and prepare your business for your absence. And to think that we haven’t even mentioned the time you’ll need to book your transport and accommodation or organise your itinerary yet.

Luckily, when it comes to preparing for your business trip and making your travel arrangements, engaging a corporate travel management firm can play a vital role in helping you use your time as efficiently as possible so that your time is spent preparing yourself and your staff for your trip, not preparing your itinerary.

Here are some of the ways your corporate travel manager can help you ‘wind back the clock’ and maximise the efficiency of your business travel prep:

Single point of contact

Whether it be through a customized online booking system or a dedicated account manager, having a single point of contact for all your corporate travel needs ensures that you don’t need to waste time dealing with multiple different companies to arrange your ground transport, flights, accommodation and car hire bookings.

Furthermore, if you experience a setback or require assistance once you’ve begun your travels, having a single point of contact eliminates the possibility of you having to spend hours on hold with different airlines, hotels and car hire companies in the event that you need to change your travel plans.

Knowledge and expertise

We all know how easy it can be to get lost in a sea of ‘deals’, ‘savings’ and ‘coupon codes’ when using online comparison sights to search for the best airfare or accommodation deals. You begin your journey on one webpage, then before you know it you’ve lost 3 hours of your afternoon and are on a completely different website to the one where you began. And you have even booked your hotel rooms yet.

The great thing about corporate travel managers is that they already know where to look to get the best deals for you based on your preferences, where you need to go and how long you’re staying for. Even if they need to spend a little time searching themselves, that’s their job and they’re great at what they do, so chances are good that they’ll be able to do it a lot faster than you could. Having the knowledge and expertise that comes with years of experience can make the travel booking process faster, more efficient and more cost effective for you and your organisation.

 Holding tickets and handling charge backs

Due to the nature of their work, corporate travel managers often have relationships with industry partners that have been built over years and countless phone calls and meetings. Whether they be with certain hotel chains, airlines or even credit card companies, taking advantage of the professional relationships that your corporate travel manager has taken years to establish can save you huge amounts of time when it comes to doing things like putting paid travel tickets on hold or handling a credit card charge-back.

Saving time when it comes to business travel preparation comes down to recognising what is important that you do yourself and what can be handled by an extra set of hands. If you find that you’re constantly short of time when you’re preparing to embark on a business trip, consider sitting down for a coffee with a corporate travel manager to discuss ways that you can boost the efficiency of your corporate travel activity. If you’d like to know more, or simply to arrange a chat, contact us today!

When minimising costs is the aim of the game

When it comes to organising and booking corporate travel with the aim of minimising overall costs, many SMEs take the ‘why pay someone to do something that I can easily do myself’ approach. This of course seems like that natural attitude to take, especially given the myriad of self-booking and product comparison websites that are available on the internet today.

But did you know that companies who engage a corporate travel management firm spend on average 10% less on their business travel activity than companies who choose to do it alone? That’s right, for every $1000 your company spends on travel, you could be spending $100 too much just by trying to save money through ‘cutting out the middle man’. How, we hear you ask, can corporate travel managers achieve such favourable outcomes for their clients?

Corporate travel agencies consistently achieve such cost savings in 2 main ways:

Upfront cost savings

Firstly, agencies can save their clients huge amounts of time by taking care of the whole travel booking process from search to purchase and making amendments. This begins the journey towards cost reduction since for most SMEs the old ‘time = money’ adage rings painfully true.

Next, the timing and methodology used to book your business travel arrangements is another area where an agency can make significant cost reductions for you and your business. Whereas you or your PA may not get around to booking your flights and accommodation until only a couple of days before you’re due to leave, an agency will work with you to reserve your bookings as soon as you know where you need to go and when. This can save you significant amounts of money as products like airfares and hotel rooms, when booked in advance, are significantly cheaper than when booked on short notice.

Moreover, agencies use their experience to undertake a much more efficient booking process than your average SME owner who occasionally travels for work. They’re also on the lookout for things like hidden luggage fees or exorbitant charges should you need to alter your travel dates.

Data-driven decision making

The other way that corporate travel agencies help their clients to achieve sustained cost savings in the area of travel expenditure is by providing detailed and data-driven travel spend reporting.

An accurate reporting process allows you and your business to see the areas where you’re already achieving great cost savings as well as the areas where you can alter your travel policy in order to make even larger savings on future travel activities. Once you’ve used your post-travel expense reports to find the right balance of spending vs. saving in different elements of your travel mix, you and your travel account manager can work these elements into your organisation’s Travel Policy.

We hope you’ve enjoyed learning a little bit more about the ways a corporate travel agency can save your business money both right now and for many years to come! If you’d like to discuss how to start a more cost-effective solution to manage your business travel, contact us today.