Our aim is to streamline Your Travel Procurement

OUR SERVICES

We understand how a managed travel program will support our clients’ ongoing drive to reduce travel expenses. Our applications and team lend themselves to this goal. Through our services, we will provide a disciplined, enterprise-wide approach to managing the activities, processes, and suppliers to achieve your business objectives. We will work to deliver value in the form of savings, supplier support, enhanced end user experience and ongoing, real time reporting. Our services can be provided through onsite or virtual resources.

Our corporate bookers will continue making online bookings on “Serko” or through our consultants based on the most cost-effective fares and the most convenient options.

Since our establishment, JC Travel has years of experience in dealing with the domestic and international travel requirements for travellers from large and diverse organisations. We can see what is changing and provide actionable data and useful insights for our travellers ensuring their 100% adherence to the travel policy.

We will continue working with your Management Team to increase the online versus the offline bookings and tailor Serko to their needs to ensure our travellers get the air travel experience they look for at a price that represents the best value as well as ‘s team achieving high levels of compliance to the travel policy.

We will continue working with your team to pinpoint areas of savings, tailor the system to show how travel policy rules can be adjusted to deliver an in-policy service that exceeds the travellers’ expectations. Serko will continue to display your Medical’s contracted fares or the best fare of the day with the airlines.

We will appoint a designated Corporate Travel Manager to serve as your primary point of contact.

Their strategic responsibilities will include:

delivering proactive and effective customer service solutions that aim to improve strategic program offerings by aligning them with objectives
achieving results by using quality planning, analysis and decision making taking initiative to identify potential problems and determine the best solution
building effective long term relationships with relevant client stakeholders to achieve customer excellence

The Account Managers will also provide access to our Travel Excellence Team. The team is made up from a cadre of highly experienced travel managers who can work with the client to review and audit the operation of the client’s Travel Policy.

Travel spend is controlled through a tailored online profile that includes negotiated rates and fares, preferred supplier contracts and your travel policy. The online profile is held in a secure database that feeds all our systems and our online booking tool. This ensures that the options available to travellers (through consultants and online channels) comply with company policy and support your preferred supplier contracts. No reservation can be made prior to consulting the company profile to ensure policy compliance.

Our services are designed to support our clients drive to reduce travel expenses by applying a methodical approach to procurement, improved traveller experience and ease of access to reporting and program reconciliation.

Our consultants are highly skilled and experienced, and will provide immediate and informative assistance to our clients.

With our destination knowledge, we are able to ensure that corporate travel policy compliance is adhered to by travellers, without losing sight of the welfare of each traveller. For example, when we are booking accommodation for a traveller, we are always aware of the balance between convenience, price, and security.

Every business trip begins with booking travel and ends when all travel expenses are reimbursed. However, these travel expenses add up to represent a typical organisation’s second or third largest controllable expense after wages. We have integrated our corporate travel and expense management solutions so we can tailor reports to your unique business requirements. Reports can be readily produced in different formats to meet your schedules giving you near real time visibility and control over this expense line.

JC Travel manages all the elements of international travel including flights, transfers, accommodation, restaurants, tours, activities, translation services and tour guides as well as the other services expected from a full-service travel company.

We have in-house expertise in sourcing complex international airfares which neither airline websites nor most online retailers can obtain due to the technical and algorithmic limitations placed on them by the GDS they subscribe to. Besides accessing the best fare of the day, we look at the most direct routes and provide alternative travel options (where practicable).

Bookings for accommodation can be made online through AeTM, JC Lite or through our consultants. Our consultants have access to additional databases able to provide accommodation in remote locations or with offline accommodation providers.

Our hotel chargeback system offers a more reliable and efficient bill-back solution for businesses and travellers. The use of chargebacks reduces exposure to fraud and makes the reconciliation of individual payment transactions much more efficient. This solution gives clients a comprehensive audit trail that eliminates billing, disputes and streamlines the T&E reconciliation process.

We understand that meetings and conventions should drive long-term business strategy and economic development for all stakeholders. Through our sister company, JCME, our team of professionals offer a broad spectrum of customer-focused meetings management solutions and, innovative event management technology that can proactively manage a client’s requirements from initial request through event completion.

Corporate travel Duty of Care focuses on prominent issues like natural disasters and terrorist activities. A successful and practical strategy needs to factor in everything from medical emergencies and flight delays to well-being programs and ways to mitigate the stresses of travelling for work. Because support for your employees during their trips is of the highest priority, we have implemented best in class technology underpinned with 24-hour assistance service as the most efficient way to stay updated on traveller safety and security. We feel that this is key in ensuring a personalised and readily available support network for the traveller.

Our aim is to streamline Your Travel Procurement

OUR SERVICES

OUR SERVICES

WE PROVIDE AN EXTENSIVE RANGE OF TRAVEL MANAGEMENT SERVICES