Our aim is to streamline Your Travel Procurement

Travel spend is controlled through a tailored online profile that includes negotiated rates and fares, preferred supplier contracts and your travel policy. The online profile is held in a secure database that feeds all our systems and our online booking tool. This ensures that the options available to travellers (through consultants and online channels) comply with company policy and support your preferred supplier contracts. No reservation can be made prior to consulting the company profile to ensure policy compliance.

Our services are designed to support our clients drive to reduce travel expenses by applying a methodical approach to procurement, improved traveller experience and ease of access to reporting and program reconciliation.

Our consultants are highly skilled and experienced, and will provide immediate and informative assistance to our clients.

With our destination knowledge, we are able to ensure that corporate travel policy compliance is adhered to by travellers, without losing sight of the welfare of each traveller. For example, when we are booking accommodation for a traveller, we are always aware of the balance between convenience, price, and security.

Every business trip begins with booking travel and ends when all travel expenses are reimbursed. However, these travel expenses add up to represent a typical organisation’s second or third largest controllable expense after wages. We have integrated our corporate travel and expense management solutions so we can tailor reports to your unique business requirements. Reports can be readily produced in different formats to meet your schedules giving you near real time visibility and control over this expense line.

JC Travel manages all the elements of international travel including flights, transfers, accommodation, restaurants, tours, activities, translation services and tour guides as well as the other services expected from a full-service travel company.

We have in-house expertise in sourcing complex international airfares which neither airline websites nor most online retailers can obtain due to the technical and algorithmic limitations placed on them by the GDS they subscribe to. Besides accessing the best fare of the day, we look at the most direct routes and provide alternative travel options (where practicable).

Since inception, we’ve had years of experience in dealing with the domestic and international travel requirements for hundreds of thousands of travellers from large and diverse organisations. Our industry expertise is acknowledged worldwide and locally by the major airlines such as Emirates, Etihad, Singapore Airlines, Air New Zealand, Qantas, Virgin Australia and Malaysian Airlines.

Bookings for accommodation can be made online through AeTM, JC Lite or through our consultants. Our consultants have access to additional databases able to provide accommodation in remote locations or with offline accommodation providers.

Our hotel chargeback system offers a more reliable and efficient bill-back solution for businesses and travellers. The use of chargebacks reduces exposure to fraud and makes the reconciliation of individual payment transactions much more efficient. This solution gives clients a comprehensive audit trail that eliminates billing, disputes and streamlines the T&E reconciliation process.

Requests for VIP services are handled by designated senior team members who are also trained in the provision of concierge services. We provide customised services and coordination for groups and travellers with special needs including the clients’ VIPs, travellers with physical impairment, and distinguished visiting travellers.

Client VIP bookings are not subject to additional booking fees.

We have extensive experience in supplying and managing ground transfers, car rental, limousine and reservations. Our buying power, together with our experience in negotiating with car rental firms, has allowed us to achieve significant savings for our clients. Through our sister company, JC Limousines, we can provide a booked car with driver service at special rates for our corporate clients.

We understand that meetings and conventions should drive long-term business strategy and economic development for all stakeholders. Through our sister company, JCME, our team of professionals offer a broad spectrum of customer-focused meetings management solutions and, innovative event management technology that can proactively manage a client’s requirements from initial request through event completion.

Corporate travel Duty of Care focuses on prominent issues like natural disasters and terrorist activities. A successful and practical strategy needs to factor in everything from medical emergencies and flight delays to well-being programs and ways to mitigate the stresses of travelling for work. Because support for your employees during their trips is of the highest priority, we have implemented best in class technology underpinned with 24-hour assistance service as the most efficient way to stay updated on traveller safety and security. We feel that this is key in ensuring a personalised and readily available support network for the traveller.